In the managed services world, other providers offer remote monitoring but none offer true management. Vast-IT delivers full problem resolution by tightly integrating a world-class Network Operations Center (NOC) supported by 600 engineers and technicians with a Comprehensive management portal.
Our unique and industry-leading combination of Remote Monitoring and Management (RMM) and NOC capabilities allows us to deliver the only end-to-end managed services solution available today. Which means you can dramatically increase your operational efficiency with our platform to backup, monitor, troubleshoot, and maintain desktops, servers, mobile devices and other endpoints for your clients.
When people utter the acronym “NOC,” images of the U.S.S. Enterprise bridge from “Star Trek” come to mind. Grand NOCs are no less than all those flashing lights and large-display monitors that fascinated Mr. Spock and provided intelligence to Captain Kirk.
These days, network operations centers are the nerve center of IT management. While end users are blissfully ignorant as to how electrons are pushed over the fiber optics and copper cables to reach their PCs and notebooks, NOC engineers and administrators are fully aware of every net-flow, hop, server and endpoint attached to their network. They monitor infrastructure health, security and capacity, making decisions and adjustments that ensure optimal network performance and organization productivity.
If you think about it, NOCs and their staff really are no different than the crew of the Enterprise working the bridge computers and instruments. They provide 24-hour-a-day, 7-day-a-week operational support. They are constantly monitoring systems and researching anomalous activities to make adjustments in settings across multiple platforms. And they can marshal resources – some that would only be used periodically in a standalone managed services setting – to respond to emergency situations.