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Remote Monitoring and Management Features.


Intelli-Monitoring

Over 2000 Server monitors automatically applied to your Servers based on the server configuration.

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Notification Management

Custom configure email notifications based on alert family and time of day. Choose to receive notifications immediately as alerts are created or after the alert has been analyzed by Vast-IT’s Back Office.

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Backup Monitoring

Symantec Backup Exec and Vast-IT’s Business Continuity monitoring integrated in the Management Portal.

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Device Monitoring

Setup monitoring for SNMP network devices: Printers, UPSs, Firewalls, and Routers.

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Linux Monitoring

Red Hat Linux device availability and performance monitoring.

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Exchange Mail Transaction Monitoring

Enhanced monitoring by analyzing the round trip emails between target Exchange Servers and Vast-IT’s Data Center.

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Agent Technology

The Vast-IT agent leaves a small footprint and operates in low priority. Network independent and carries out maintenance activity regardless of connectivity.

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Asset & Inventory

On-demand access to hardware and software inventory and asset change reports. Download all asset & inventory data and design custom reports.

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Executive Reports

Monthly high level site overview reports with network health scoring.

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Patch Management

Configure, Deploy and View all MS patches. Automatically scan and deploy Microsoft Security patches.

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Integrated Ticketing

Use the integrated ticketing system to communicate with Vast-IT’s back office or our technicians.

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Secure Information Store

Securely store system passwords for your team or the Back Office for desktop and server.

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Remote Control

Take remote control of your desktop/laptops directly from the ITS Portal.

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Anti-Virus Software

VIPRE Enterprise Anti-Virus and Anti-Spyware is included with each desktop license.

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Client Portal

Provide your clients access to system overviews and backup data.

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Anti-Virus Management

Scheduled anti-virus installation checks and definition updates for over 40 anti-virus applications.

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Intelli-Monitoring
Overview
Over 2000 server monitors are automatically applied to your servers based on their configuration. Filtering hundreds of server alerts, researching issues, troubleshooting and fixing problems can be daunting. However, server downtime has a high associated cost, especially when an organization’s productivity is affected. Intelli-Monitoring can relieve the pressure.
Highlights
• Receive phone call and email notifications when critical alerts occur
• Create custom application, performance, or event log monitors
• IntelliMonitors require no custom configuration
• Server metrics find “specific” not “general” problems
• Best Practice Resolutions provided for each IntelliMonitor

Backup Monitoring
Overview
Symantec Backup Exec and Vast-IT’s Business Continuity monitoring is integrated in the Management Portal. We monitor Symantec Backup Exec (previously Veritas) and Vast-IT’s Business Continuity Solution. Our backup monitoring software can analyze the log files to help determine the root cause of a backup’s failure. After being flagged as “Failed yet to be analyzed,” the backup failure is analyzed and its file status is updated.
Backup Services
For Symantec Backup Exec, Vast-IT can troubleshoot and resolve backup problems under Proactive Server Care or Remote Server Care. If there is an issue with the physical media, a ticket will be raised.
For Vast-IT’s Business Continuity Solution, we can troubleshoot and resolve backup problems, virtualizations, operating system issues, or other software failures under any service level. Vast-IT’s BDRs are “always monitored.” Servers backing up to the Vast-IT BDR can be under multiple service options. Under Proactive Server Care or Remote Server Care, we can provide the highest level of remote monitoring and resolution with full access to the BDR and servers. In most cases we only need to involve your team when an on-site issue occurs.
Under Server Watch or BDR Only service options, we may need to raise tickets depending on the issues that occur. Without access to the servers, we can provide remote monitoring or resolution, but will need to involve you team anytime an issue occurs that requires either onsite action or access to the server.
Highlights
• Backups marked successful or failed
• Failed backups include Vast-IT’s Best Practice Resolutions
• Backups monitored per Server
• Backup reporting available in Client Executive Report
• Legacy monitor for Veritas backup software

Linux Monitoring
Overview
Red Hat Linux device and performance monitoring is available. For Vast-IT partners with mixed environments, monitor Red Hat Linux devices at no additional charge from any Server installation. Linux devices show up directly in the Management Portal. Performance monitors are applied automatically and can be customized per requirements.
Highlights
• Device availability monitored by Vast-IT’s Data Center
• Predefined performance parameter monitoring
• Custom performance parameter monitoring

Notification Management
Overview
Custom configure email notifications based on alert family and time of day. Choose to receive notifications immediately as alerts are created or after the alert has been analyzed by Vast-IT’s Back Office. Vast-IT partners can also opt to receive email or phone notifications for alerts.
Highlights
• 24×7 phone calls for critical alert families
• 24×7 email notification for any alert
• Alert grouping and classification

Device Monitoring
Overview
Setup monitoring for SNMP network devices: Printers, UPS’, Firewalls, and Routers. Simplify network device management through a single Management Portal interface. Provided at no additional charge from any Server installation, network device monitoring includes device availability checks and reporting statistics. This is a cost-efficient, value-add for nearly any client network.
Highlights
• Device availability monitored by Vast-IT’s Data Center
• SNMP network devices have seven additional monitors applied
• Compatible with most SNMP printers and UPS’
• Advanced reporting for select Cisco and HP network devices
• Can accommodate up to 50 devices per installed server software

Exchange Mail Transaction Monitoring
Overview
Enhance your email monitoring by opting into Vast-IT’s Exchange Email Transaction Monitoring. Additionally, Vast-IT will send, on your configured schedule, emails to your client Exchange Email Servers. The email’s round trip is then analyzed by Vast-IT for specific transaction alerts.
Highlights
• Ensures that exchange email servers are correctly processing emails
• Round trip analytics identify and track slow email processing

Agent Technology
Overview
The Vast-IT agent leaves a small footprint and operates behind the scenes. Vast-IT’s lightweight agent technology makes managing and monitoring hundreds or thousands of systems easy. No on-site management device is required. No additional hardware or bandwidth costs are incurred. Deploy Vast-IT’s agents within your client’s current setup. The data is reported back to our Data-center in Freemont, CA. Easily manage all devices from our Centralized Management Portals.
Highlights
• Low resource usage
• Bundled installation
• Vast-IT Remote Agent Deployment tool can do a single push or can schedule agent installations as new systems become available
• Preventative maintenance tasks run in low priority mode
• Jobs can be scheduled after hours

Executive Reports
Overview
Monthly high-level site overview reports provide network health scoring. Successful client relationships rely on the ability to continuously show value and worth. Vast-IT’s prefabricated monthly executive reports provide different reporting options depending on C-Level relationship. Our high-level report includes a network score based on common network metrics for the month. Our detailed report breaks down every system at the site for the month.
Highlights
• On-demand executive summary reports
• Monthly executive summary reports
• Monthly executive details reports

Integrated Ticketing
Overview
Use the integrated ticketing system to communicate with Vast-IT RMM or between your technicians. Ticketing is the best way to capture line-item tasks for invoices. It also allows you to send and respond to tickets inside your organization.
Highlights
• Queue-level based ticketing system
• Multiple work-flows based on service level
• Vast-IT RMM integration; Vast-IT’s effort, your line-items

Remote Control
Overview
Take remote control of your servers, desktops and laptops directly from the ITS Portal with LogMein, a powerful and secure remote connection tool. Available in the Vast-IT ITS Portal, technicians can seamlessly connect to desktops and servers. Additionally, remote connections are available through the Client Portal for your customers to access their systems from anywhere. Vast-IT includes remote control software with each agent license. Single click and take remote control from the hosted management portal.
Highlights
• Centralized management
• Short release cycle for updates and enhancements
• Granular Security
• Easy-to-use interface
• Safe and secure remote connections
• No additional costs for client remote connections
• Integrated into your End Client Portal

Client Portal
Overview
Provide your clients with access to system overviews and backup data. The information in Client Portal is always up-to-date. Additionally, clients are able to communicate remotely to their desktops from the Client Portal.
Highlights
• Centralized Management
• Short Release Cycle for Updates and Enhancements
• Granular Security
• Easy to use Interface

Asset & Inventory
Overview
On-demand access to hardware and software inventory and asset change reports is available. Download all asset and inventory data and then design custom reports. No matter how many physical or virtual locks are placed on computer hardware or software, viruses, spyware, and users will find a way to surpass protection systems. You need to know what software is out there, installed intentionally or unintentionally, and what are their current hardware specifications.
Highlights
• Summary executive reports available on-demand
• Download your asset and inventory data and run your own reports
• Server overview trending reports show which processes may have caused problems
• Asset change reports can help identify systems that have been tampered with
• Over a dozen prefabricated reports
• Report builder for custom hardware reports

Patch Management
Overview
Configure, deploy and view all Microsoft patches. Automatically scan and deploy Microsoft Security patches. Nearly the foundation of the IT Industry, or at least the cause of many service opportunities, Microsoft patching has become a critical and time-consuming task. While automatic updates simplify patch deployment, patches are not always reliable.
Highlights
• White-listing patch service by Vast-IT’s Back Office
• Automatic Microsoft Security Patch deployment
• Schedule any Microsoft patch, service patch or software update through Vast-IT’s Patch deployment or job deployment engines
• Weekly patch assessments and reporting
• Patch Doctor Software to automatically troubleshoot failed patches

Anti-Virus Software
Overview
Endpoint security is no longer an optional add-on in today’s IT ecosystem. That’s why VIPRE Enterprise Anti-Virus and Anti-Spyware is included with each desktop license. While virus threats get a lot of media attention, spyware can be just as destructive – and can take even longer for support technicians to resolve. Vast-IT has partnered with Sunbelt Software to provide our Partners with the VIPRE Enterprise product.
Highlights
• Desktop anti-virus at no additional cost
• Discounted server anti-virus licenses
• Affordable Enterprise solution
• VIPRE Enterprise includes both anti-virus and anti-spyware protection

Anti-Virus Management
Overview
Scheduled anti-virus installation checks and definition updates for over 40 anti-virus applications are available. Our agents ensure that antivirus software is properly installed and verify that the latest anti-virus definition files have been updated and applied.
Highlights
• All major anti-virus vendors supported
• Checks run every four hours
• Prefabricated Anti-virus Status Report created
• Anti-virus status overviews available on the Dashboard and Quick Access

Secure Information Store
Overview
Securely store system passwords for your team or Vast-IT RMM for desktop and servers. The Secure Information Store allows you to create additional user groups and designate who should have access to sensitive information. In the Password Vault you can store network administration accounts, have the password stored “as is” or dynamically updated. Only users with the proper permissions can request the most currently updated password, thereby adding another security level to server access.

Highlights
• Conforms to Microsoft’s recommended password policies
• Securely control remote access to your managed systems
• Safely provide user accounts and passwords to Vast-IT RMM
• No need to change every administrator password when a technician leaves your employment
• Domain and workgroup compatibility
• Passwords can be stored or dynamically updated
• Compatible only with user accounts whose passwords can change

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