Agents know that timing is everything when it comes to real estate transactions. Getting the listing or making the sale is impossible when your mission critical calls are missed. VAST-IT offers a suite of tools that continuously prove to be essential in providing the highest level of customer service to your clients all while keeping your communications cost-effective.
Maintaining close client relations as a realtor is paramount in ensuring that you provide exceptional client services to your customers from start to finish. To remain successful, realtors need to remain connected 24/7/365, and are constantly on the road. ACI’s voice solutions for realty facilitate many features to assist users with their unique and demanding telecommunications needs.
Accelerated Connections has instituted a wealth of features that prove to be instrumental in the realty market, allowing agents the ability to spend their time on the road, yet remain connected to their clientèle no matter their location. Amongst some of the most prominent features, the find-me/follow-me, remote phone, and enhanced voice-mail functionality prove invaluable for agents on a daily basis.
Find Me / Follow Me Accessibility
Realtors are often out of the office, traveling, working at properties in their portfolio, or working from home. Using the Find-Me/Follow-Me feature, you can be easily reached by colleagues and clients alike. As calls come in, a customized list can be setup to forward calls to alternative phones (cellular, home, a co-worker, or to a group) as required, in the order you specify. Additional time of day forwarding can be easily set to re-route calls dependent on the time and/or day of the week.
Many times, agents wish to make calls and keep up with clients while away from the office. It is not always wished to reveal the cellular number they are calling from. Vast-IT’s remote phone feature solves this problem, and provides a great resource for users. When away from their desk, users can call into a specialized system where they may identify themselves, and ultimately take control of their phone line from any other phone worldwide. Calls appear to the receiver as if the user is at their desk, maintaining one central phone number for the client, and a professional image portrayed to the public.
Direct Phone Numbers
In addition to the standard extension provided to agents, a DID (Direct Inbound Dial) number can be provided. This allows agents to provide a personalized number for them to be reached in addition to their extension through the company directory and switchboard. With a direct inbound number, agents are able to be reached though both internal extensions for transfers, conferences, and ease of dialing from users in their office, and with a public facing number for their clients to reach them quickly and easily.
Voice-mailis a critical feature for any real estate agent, and access to your messages worldwide is paramount, especially while away from the office. Vast-IT’s enhanced voice-mail system provides many features that make business flow, and ensure your messages are received anytime, anywhere. As a voice-mail is received, Vast-IT’s system can send an email to the user, or a group notifying them a message has been left. In addition, a copy of the voice-mail can also be delivered in the email in the form of a .WAV file. This helpful feature allows users to hear their messages without the need to call back into the voice-mail system.
Scalability & Cost Savings
With minimal upfront capital costs and the ability to add and remove agents as required, clients will see dramatic cost savings on a monthly basis. This ability is monumental in a real estate agency environment, as you can easily expand or contract your telecommunications in relation to your staffing needs. No longer will you be paying for lines and users you do not require in the system.
Realtor Solution Benefits :
• Find-Me / Follow-Me feature to ensure you’re always available
• Remote phone capability, to help provide unified caller ID to your clients
• Enhanced voice-mail, delivering your messages to your smartphone, worldwide
• Scalability to ensure maximum cost savings
• Changes can be made quickly and easily as required
• 24/7/365 emergency support available